Contact Center Pipeline

Unlocking An Edge For Contact Center and Customer Service Leaders

Contact Center Pipeline provides premium analysis for industry leaders and their teams to stay ahead of the fast-moving trends shaping the contact center and customer service industries.

3-month plan

Digital

$12 / month (billed quarterly)

What's included

  • Unlimited online access to all articles, research, and premium content; plus 3 digital issues per quarter.

1-year plan / SAVE 25%

Digital

$9 / month (billed annually)

What's included

  • Unlimited online access to all articles, research, and premium content; plus 12 digital issues per year.
1-year plan

Print & Digital

$15 / month (billed annually)

What's included

  • Unlimited online access to all articles, research, and premium content; plus 12 print and digital issues per year

Frequently asked questions

Yes, group and enterprise-wide access is available to Contact Center Pipeline magazine and article archive. Custom packages are available. For more information, visit our group subscription page.

For immediate service, email or call our corporate/group subscription department at Email: [email protected] or Phone: (443) 909-6951

First, make sure that you are signed in. If you're having trouble remembering your password you can reset it on the login page. If you've signed in and are still unable to access subscriber content, please contact customer service.

Please keep in mind that while most content appears in both the magazine and on the website, certain content is only available in the magazine.

Please keep in mind that while most content appears in both the magazine and on the website, certain content is only available in the magazine.

Subscribers can view their subscription details by signing in and going to the account settings page.

You can upgrade your subscription by signing in and going to your account settings page by clicking "Account" in the top navigation bar. Go to your subscription information and click on the “Upgrade” button, then choose your upgrade option.

Digital subscription includes:

  • Pipeline Magazine: Our award-winning magazine, in digital format, delivered each month right to your inbox. Also includes access to the Contact Center Pipeline archive, including all past issues.
  • Unlimited Feature Articles: Read any Pipeline article, anytime, with unlimited access to current and past issues, including hundreds of articles, surveys, reviews, interviews, and other premium content you won't find anywhere else.
  • Offline / Downloadable PDF Issues & Articles: All of the content and design of our award-winning print magazine and article library, available to download in PDF format, perfect for printing or to save for offline reading.
  • Exclusive early access to Contact Center Pipeline events

Digital & Print subscription includes:

  • The ultimate Pipeline experience—all the great digital benefits along with the award-winning Pipeline magazine in high-quality, full-color print format, delivered right to your office, monthly.
  • The print edition means experiencing Pipeline with all of the context and satisfaction that only paper can provide. With in-depth articles from the industry’s top thought-leaders alongside brilliant, full-color illustration, this is our ultimate offering for contact center industry professionals. With brand-new original contributions in your hands, you can explore the trends that intrigue you most, in your own time and place.
  • Each yearly subscription consists of twelve print issues. A print subscription includes all of the benefits of the Digital Edition, including all magazine and article downloads.

Subscribers can update their email address by signing in and going to the account page in the account menu. You can update your email address or password under Account Information.

Subscribers can update their payment method by signing in and visiting the account page in the account menu. Go to Payments to update your payment details.

Subscribers may cancel their subscription by calling customer service at 443-909-6951 (M-F 9am-6pm EST), emailing [email protected], or visit our Help Center for additional information.

For help with your subscription, including cancelling or up/downgrading, visit our Contact Page to find the most convenient method to get in touch.

For technical assistance with www.contactcenterpipeline.com, including sign in, registration, or accessing your subscription, visit our Contact Page and select the appropriate option.

For immediate assistance, contact us directly at 443-909-6951 (M-F 9am-6pm EST) or email [email protected].

Trusted by Contact Center Experts

“I have 25 years management experience in contact centers and find the articles that are published both interesting and informative. Highly recommended.""

Bill Director Customer Service Subscriber #1, 2009

“Offering access to Contact Center Pipeline to our multi-site centers empowers our customer service management teams with actionable information we can include in our training programs."

Amanda Director Customer Experience Edward Jones

“I just want to say how impressive CC Pipeline is with consistently relevant, engaging and very informative articles. I don’t subscribe to any other industry publications as Pipeline meets all my needs with such a broad-ranging and comprehensive “library” of high quality and well written Contact Center articles and reference material.

You do a MARVELOUS job and should be proud of what you achieve in every issue. I can only imagine how much hard work you must put in to maintain such a high standard."

Malcolm Head of Contact Centre LGIAsuper

“The bottom line here is: When you’re reading an article in Pipeline, you don’t have to worry about the accuracy of the information. I appreciate your transparency with sponsored content. I know the articles and authors are trustworthy. "

Rachel SVP Customer Experience Starbucks

Thousands of companies are gaining an edge with Contact Center Pipeline

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Google
Time, Inc.
Amazon
Spotify
Nielsen
Unilever
ABInBev
360i
Essence

30-Day money-back guarantee

Enjoy full access to the award-winning Contact Center Pipeline content, completely risk-free. If you are not 100% satisfied, tell us within 30 days of your subscription to receive a full refund. No questions asked.

30-day money-back guarantee
30-day money-back guarantee
30-day money-back guarantee
30-day money-back guarantee